Identity Verification & Profile Update Policy
Last Updated: July 20, 2026
1. Introduction & Purpose
At Wondrhost, the security of your account, your hosted data, and your domain names is our highest priority. Because web hosting accounts control sensitive digital assets, they are frequent targets for unauthorized access, social engineering, and identity theft.
To protect our customers from fraudulent profile modifications and domain hijacking, certain critical profile fields within your Wondrhost Client Area are locked. All requests to update this locked profile information are subject to a mandatory, manual identity verification process (KYC) by our Security Team.
Before any profile changes can be approved, you must submit a formal request via our Profile Update module in your client area, providing the applicable verification documents and explicitly stating the new details you wish to apply.
2. Required Verification Documents
Depending on the information you wish to update, you will be required to provide specific documentation. All documents must be clear, high-resolution, and uncropped.
Name Updates
- A valid Government-issued Photo ID (Aadhaar Card, Passport, Driving Licence, or Voter ID).
- Supporting legal documentation if the name has been officially changed (e.g., marriage certificate).
Email Address
- Confirmation of the change request sent from the currently registered email address.
- If requested by our Security Team, a government-issued Photo ID matching the account holder's name.
Physical Address
- A valid proof of address issued within the last three (3) months.
- Accepted: Utility Bill (Electricity/Water), Bank Statement, or Government-issued Address Proof.
Company & GST
- A valid GST Registration Certificate matching the requested company name.
- For international clients, a valid Certificate of Incorporation.
Lost Access to Registered Email?
If you have lost access to your registered email address and cannot log in, the recovery process is strictly enforced. You must provide a clear photo of yourself holding your Government-issued ID next to your face (a "selfie with ID"), along with proof of payment for the most recent invoice on the account. Wondrhost reserves the right to deny access if ownership cannot be definitively proven.
3. Automated Fraud Prevention & Order Verification
Identity verification is not limited to profile updates. Wondrhost utilizes automated fraud screening systems (such as MaxMind) during the checkout process. You may be asked to complete identity verification before a new order is provisioned if our system flags the transaction.
Common triggers for mandatory order verification include:
- Placing an order while using a VPN, Proxy, or TOR network.
- A mismatch between your billing address country and the IP address used to place the order.
- High-value orders, such as Bare Metal Dedicated Servers or large Master Reseller packages.
- A history of chargebacks or disputes associated with your payment method.
4. Impact on Domain Names (ICANN Regulations)
If you have domain names registered through Wondrhost, updating your profile information has legal implications governed by ICANN (the Internet Corporation for Assigned Names and Numbers).
The 60-Day Transfer Lock
Updating the First Name, Last Name, Organization, or Email Address associated with a domain name constitutes a "Change of Registrant" under ICANN rules. Doing so will automatically place a 60-day transfer lock on the domain. During this 60-day period, the domain cannot be transferred to another registrar. Please consider this before requesting a profile update if you plan to transfer a domain soon.
5. Account Ownership Transfers
Please note that updating a profile name to a completely different individual or a different corporate entity constitutes an Account Ownership Transfer, not a simple profile update.
Account transfers require a formal process. Both the current account owner and the new proposed owner must submit a signed authorization ticket, and both parties must complete the identity verification process outlined in Section 2. Wondrhost reserves the right to refuse an account transfer if we suspect fraud or if the account has outstanding unpaid invoices.
6. General Verification Rules & Privacy
By submitting documents for verification, you agree to the following conditions:
- Document Quality: All documents must be clear, readable, valid (not expired), and unaltered. We do not accept heavily cropped images or screenshots of mobile phone screens.
- Explicit Instructions: When submitting your request, you must clearly state the exact new details you want applied to your account in the "Requested Changes" field.
- Right to Request More Info: Wondrhost reserves the right to request additional verification documents or a live video verification call whenever deemed necessary by our Security Team.
- Refusal of Service: Requests containing incomplete, inaccurate, expired, or mismatched information will be declined. The submission of forged, altered, or fake documents will result in the immediate and permanent termination of your Wondrhost account without refund.
- Processing Time: Profile information will only be updated after the verification process has been successfully completed. Please allow 24 to 48 business hours for our Security Team to review your documents.
Data Privacy & Security of Your Documents
We understand that the documents requested are highly sensitive. Your identity documents are transmitted over a secure, encrypted connection. They are reviewed strictly by authorized Security personnel for the sole purpose of verifying your identity. Once your identity has been verified and the profile update is complete, your submitted ID documents are permanently deleted from our system to protect your privacy.
7. How to Submit Your Request
To initiate a profile update, please follow these steps:
- Log in to your Wondrhost Client Area.
- Navigate to Profile Update in the main menu.
- Select the type of information you wish to update from the dropdown menu.
- Select the type of document you are uploading.
- In the "New Details / Requested Changes" box, type exactly what you want us to change (e.g., "Please update my billing address to 123 Main St, New York, NY 10001").
- Upload your supporting document and click Submit.
This verification process is implemented to safeguard your account and maintain a secure hosting environment for all Wondrhost customers. Thank you for your cooperation and understanding.
Team Wondrhost ⚡
wondrhost.net
