WondrHost Master Services Agreement (MSA)
Web Hosting & Domain Services Terms and Conditions | Effective Date:
This Master Services Agreement (“MSA”) outlines the legal framework for all WondrHost services, including hosting, servers, and domain registration. Your utilization of our platform constitutes agreement to every section herein.
1. Agreement Foundation and Scope
1.1 Binding Acceptance:
By registering, paying for, or accessing any service provided by WondrHost, you are entering into a legally binding contract governed by this MSA, the AUP, and the SLA.
1.2 Authority:
If you are accepting these terms on behalf of a company or legal entity, you represent that you have the authority to bind that entity to this agreement.
1.3 Policy Hierarchy:
In the event of a conflict between this MSA and specific product documentation (e.g., a Dedicated Server addendum), the terms of the specific product documentation shall prevail for that product only.
2. Web Hosting Service Obligations
2.1 Resource Limits (Fair Use):
Shared Hosting: Service usage is subject to “Fair Use.” Accounts exceeding established thresholds for CPU cycles, RAM, or simultaneous processes will be required to upgrade or reduce usage to maintain service stability for all customers.
2.2 Software Licensing:
Customer must ensure they possess proper licenses for all third-party software installed on WondrHost servers (including OS, control panels, and applications).
2.3 IP Address Management:
WondrHost owns and controls all IP addresses. We reserve the right to change or remove any IP address from your account if required by network management needs or regulatory changes.
3. Acceptable Use and Prohibited Activities
3.1 Illegal Content:
Hosting, transmitting, or linking to content that violates international or local law, including but not limited to copyright infringement, trademark infringement, or illegal pornography, is strictly prohibited.
3.2 Network Integrity:
Any activity that interferes with or disrupts the integrity or performance of WondrHost’s network or any other network connected to WondrHost is forbidden, including mass scanning or launching denial of service attacks.
3.3 SPAM and Email Abuse:
Unsolicited Commercial Email (UCE) or mass unsolicited messaging of any kind is prohibited. Violation of this section will result in immediate suspension and potential termination of all services.
4. Security and Customer Data Integrity
4.1 Backup Responsibility:
WondrHost is NOT a data archive. The Customer holds **absolute responsibility** for maintaining copies of all data hosted on WondrHost servers at all times. WondrHost shall not be liable for the loss, deletion, or corruption of data.
4.2 Customer Security Measures:
The Customer is responsible for maintaining the security of all account passwords, installed software (OS, applications), and preventing unauthorized access to their services.
4.3 Security Incident Handling:
If WondrHost detects a security vulnerability or active exploit originating from the Customer’s account, WondrHost reserves the right to immediately disconnect the service without notice to mitigate harm to the overall network.
5. Domain Registration and Management
5.1 ICANN and Registry Compliance:
By registering or transferring a domain through WondrHost, you agree to comply with all rules and regulations set forth by ICANN and the specific domain registry (e.g., Verisign for .com).
5.2 Accurate WHOIS Data:
You warrant that all domain registration information (WHOIS data) is accurate and current. Inaccurate data is a violation of ICANN policy and may lead to domain suspension.
5.3 Domain Renewal Risk:
If a domain expires due to non-payment, the Customer bears all risk of loss. Reinstatement may require paying substantial, non-refundable Redemption Fees charged by the registry.
6. Billing, Payments, and Service Term
6.1 Payment Term:
All service fees are due in advance for the full Service Term (monthly, quarterly, annual).
6.2 Price Changes:
Pricing is subject to change upon renewal. WondrHost will provide at least 30 days’ notice for any material price increase affecting recurring services.
6.3 Chargebacks:
Initiating a chargeback will be considered a material breach of this MSA. All associated services will be immediately suspended, and an administrative fee may be charged to reinstate the account.
7. Refunds and Account Termination
7.1 Hosting Refund Policy:
A 30-day money-back guarantee applies only to new, initial purchases of Shared Hosting. Dedicated Servers, VPS, setup fees, and domain registration fees are non-refundable.
7.2 Termination by Customer:
Customer must cancel services via the designated portal. No refunds are issued for unused portions of prepaid Service Terms (beyond the initial 30 days).
7.3 Termination by WondrHost:
WondrHost may terminate services immediately for breach of the AUP or non-payment. No prorated refund will be provided for services terminated due to Customer breach.
8. Warranties and Limitation of Liability
8.1 Disclaimer of Warranty:
THE SERVICES ARE PROVIDED “AS IS.” WONDRHOST EXPRESSLY DISCLAIMS ALL WARRANTIES, STATUTORY OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
8.2 Limitation of Liability:
WondrHost shall not be liable for any indirect, incidental, special, exemplary, or consequential damages (including lost profits or data loss). WondrHost’s total aggregate liability shall not exceed the amount paid by the Customer for the specific service in the three months prior to the incident.
8.3 Force Majeure:
WondrHost is excused from performance failure resulting from acts of God, war, terrorism, utility failures, or other circumstances beyond its reasonable control.
9. Final Governing Provisions
9.1 Governing Jurisdiction:
This MSA shall be governed by the laws of [WondrHost Jurisdiction, e.g., the State of Texas, USA].
9.2 Dispute Resolution:
Disputes must be addressed through binding arbitration in [Specific County/City, e.g., Austin, Texas] unless both parties agree otherwise.
9.3 Entire Agreement:
This MSA constitutes the entire agreement between the parties and supersedes all prior representations, understandings, or agreements.
